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**After-Hours Pool Response Protocol for Guards:**
1. **Take Pictures:** - Capture photos of all individuals present (you must arrive blasting pictures, no matter who they are, remember it is after-hours, residents or non-residents are equally violating pool rules). - If photos cannot be taken (e.g., minors), provide a detailed description of each person in the report.
2. **Identify Residents:** - Ask if individuals are residents. - If they confirm: - Request their address or unit number. - Ask them to show their key fob. - If they have a fob, scan it at the gate three times and include this in the report. - If they have a physical key, record the key number if available.
3. **Non-Residents:** - Inform non-residents that they will be trespassed if found on the property again. - If they refuse to provide information: - Follow them out and note their vehicle license plate number, vehicle description, or the address they enter.
4. **Documentation:** - Create a Response Call Report including all gathered information and before-and-after pictures of the pool area.